Category Archives: Patients

How to Make a Worksite Clinic a Success

How to Make a Worksite Clinic a Success

In recent years, more employers have turned to worksite or onsite clinics in order to provide employees with the support and services they need while keeping excessive health care costs under control. While worksite clinics can offer significant benefits to employers and employees alike, as well as to the health care system overall, it’s important to realize that not all workplace clinics are created equal. According to a 2015 white paper from Wells Fargo Insurance, the following six components are essential to the success of an onsite clinic:

  • Component #1—From a logistical standpoint, a comprehensive electronic and online health record system is perhaps the most important element of a successful worksite clinic. Industry experts have long pointed to electronic health records as one of the tools that has the greatest potential to reduce system-wide costs and eliminate inefficiencies, so adopting electronic records and ensuring that they are properly integrated with existing medical and pharmacy claims is a must for effective worksite clinics.
  • work clinicComponent #2—The question of who will provide care at an onsite clinic is one that employers need to consider carefully. While there are a number of different models for workplace clinic management, the chosen provider should ideally be familiar with coordinating the health care environment and navigating the corporate culture.
  • Component #3—One of the top benefits of implementing a workplace clinic is that employers will better be able to tailor the care and services provided to fit their specific employee population. Therefore, it’s important for employers to build an employee-centric model for their clinic that takes into account the health risk profile of the employee base. This will help to ensure that the most appropriate care is made widely available, while limiting inefficiencies and expenditures arising from the provision of unnecessary or little-used services.
  • Component #4—While workplace clinics are becoming more popular among large employers, no employer should leap on this trend without first putting together a long-term, flexible strategic plan. Companies that launch onsite clinics without considering the future impact and long-term implications are much less likely to have their efforts be successful because they don’t know exactly what needs the clinic will be responding to or how its use and impact will change over time. The most successful worksite clinics involve a strategic plan powered by data-driven insights and flexibility to change quickly in response to shifting trends and needs.
  • Component #5—Going hand-in-hand with a strategic plan is a consistent process for reviewing and reporting clinic outcomes. It’s difficult to know what clinic areas need to be improved if there’s no system in place for measuring and assessing what’s working and what isn’t. Employers must work with care providers and clinic managers to develop measurable criteria for success and to ensure that these criteria are applied consistently to provide the most accurate and detailed picture possible of a clinic’s progress.
  • Component #6—It’s an often-overlooked element, but the physical location of a worksite clinic facility plays a major role in its success (or lack thereof). A workplace clinic needs to be tactically located in order to provide the broadest access possible to all employees while maintaining the necessary level of privacy and confidentiality.

In addition to these six components, a recent article from risk advisory firm HNI outlines four steps that employers can take to maximize the effectiveness of worksite clinics and boost their chances of success.

  • Step 1: Incentivize utilization.

It’s impossible for a workplace clinic to be successful if it is underutilized. When clinics are successful, it’s due in part to employers having carefully mapped out the value proposition for their employees, ensuring that the clinic offers services that are truly useful, quick, and easy to access, as well as cost-effective when compared with other options. Without incentives like these, there will be little reason for employees to choose a workplace clinic over the existing alternatives.

  • Step 2: Be open about privacy issues.

Understandably, employees are often concerned that using a workplace clinic will mean their employer will have access to their medical information. Employers can increase the chances that their clinics will be successful by openly addressing this issue, assuring employees that their health information will only be handled by the care providers, who have a legal and ethical obligation to maintain confidentiality.

  • Step 3: Communicate and build awareness.

Employees will be more unlikely to use a workplace clinic if they don’t know about it, or if they don’t know what benefits it has to offer them. Employers with successful onsite clinics typically use ongoing communication and awareness-building campaigns to continually remind employees about the clinic’s availability and benefits, as well as to encourage use of the facility among employees who may take longer to buy into the idea.

  • Step 4: Demonstrate a commitment to wellness from the top down.

It’s important for employees to understand that the rationale behind launching a workplace clinic is to promote better health and well-being for everyone. This message works most effectively when it comes from the top of the organization. Communication from managers and executives about the clinic demonstrates that it isn’t just about adding one more service, but a testament to the fact that the company is serious about wellness. In addition, senior members of the company should set an example by using the clinic and participating in wellness initiatives themselves.

A Look at Health Care Marketing in the Age of Consumerism

A Look at Health Care Marketing in the Age of Consumerism

As our country’s health care system becomes increasingly consumer-driven, health care marketers are finding themselves in new and unexpected territory. Today’s customers are looking for a different experience than yesterday’s customers, and marketers are having to suddenly rise to the challenge of unpacking complex consumer preferences, developing relevant products that meet the needs of an…

5 Things ASCs Need to Know about Infection Prevention

5 Things ASCs Need to Know about Infection Prevention

Infection prevention is a major focus of the ASC industry today. Although many patients are choosing the efficiency and quality of ambulatory security centers over other options, doubts linger over whether the precautions used are keeping them safe from infection. High-profile cases like the death of comedian Joan Rivers in 2014 (which arose from therapeutic…

How to Build an Effective ASC Cash-Pay Program

How to Build an Effective ASC Cash-Pay Program

In this era of declining reimbursements and rising business expenses, it can be a struggle for ambulatory surgery centers (ASCs) with narrow profit margins to maintain a sufficient cash flow to cover their operating costs. In recent years, the tightness of this gap between revenue and expenses has forced many ASCs to explore alternative strategies…

Why Are Payors and Providers Better Together?

Why Are Payors and Providers Better Together?

Given their rapid rise in popularity in recent years, payor-provider partnerships seem set to become one of the next big trends in the health care industry. In 2016, new product launches were announced at a steady pace, and the market also saw a much stronger focus on deeper, long-term collaborative partnerships with a high prevalence…

What You Need to Know about Enhanced Recovery and Outpatient Surgery

What You Need to Know about Enhanced Recovery and Outpatient Surgery

Ambulatory surgery centers are all about finding and pioneering new, more effective ways of efficiently delivering high quality care. So it’s hardly surprising to find that ASCs and outpatient centers across the US are embracing what’s known as “enhanced recovery,” a new approach to surgery that is transforming the surgical experience for patients and providers…

What Do Patients Want out of Digital Healthcare?

What Do Patients Want out of Digital Healthcare?

A recent survey conducted by Accenture Consulting examines the growing digital healthcare sector. It takes a closer look at the ways in which patients and physicians are increasingly using technology to create a more engaging, convenient healthcare experience. Carried out on behalf of the company by Nielsen, The Accenture 2016 Consumer Survey on Patient Engagement…

6 Ideas to Help ASCs Boost Their Profitability in the New Year

6 Ideas to Help ASCs Boost Their Profitability in the New Year

There’s no question that 2017 will hold some big changes and challenges for the ASC sector. But alongside these hurdles, there are also considerable opportunities for well-prepared ASCs to not only cement their basic financial stability, but to boost their revenue and profitability as well. A recent article in Becker’s ASC Review describes the following…

6 of the Best Ways Care Facilities Can Improve the Patient Experience

6 of the Best Ways Care Facilities Can Improve the Patient Experience

As our health care system slowly but surely shifts from a volume-based model to a value-based model, the associated growing trend towards patient-centered care is being embraced by care facilities of all kinds, from established hospitals to brand-new ambulatory surgery centers (ASCs). While boosting patient engagement—that is, the involvement of patients in the design of…